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Conditions of sale

These terms and conditions ('Terms of Sale') bind the natural or legal person ('You/Your'/'Your') who makes a reservation ('Reservation') and the temporary accommodation service provider whose name appears in your confirmation email ('The Confirmation') ('We/ Us/ Ours'). These Conditions of Sale are subject to the competent courts under the conditions of common law, and apply exclusively to all Reservations made in Our establishment.

You confirm that you are over eighteen (18) years of age and have the legal right and capacity to make and pay for Your Reservation.


When your reservation is confirmed, a reservation number is sent to You by e-mail. This reservation number is required and necessary if You wish to be able to cancel or modify your Reservation later. You will also be required to quote this Reservation number as a reference in all Your communications with us.

Your reservation will be considered final when You have received our confirmation and, depending on the payment methods indicated and accepted by You, We will have either collected the total value of the Reservation, or been able to guarantee Your Reservation by means of a credit card. banking. Indeed, to be valid Your Reservation must be guaranteed by credit card.


Fares are expressed in the currency indicated on Your Confirmation and at the time of payment of Your Reservation and include VAT or other applicable taxes. The price of the Reservation is based on the number of people, the number of nights, the dates and type of rooms specified in Your Confirmation.

Any additional products or services specified at the time of Booking are also included in the total value of Your Booking. Unless otherwise stated, the rates mentioned on Your Confirmation do not include charges and additional purchases or services incurred by You during Your stay.


In the very rare event that we are unable to provide you with temporary accommodation corresponding to the description and conditions mentioned in your Confirmation, we will offer you replacement services. If the price of the replacement services offered is lower than the advertised and prepaid price, the difference will be refunded to You. If the price applicable to the replacement services is higher than the advertised price, we will bear the resulting price supplements, to the extent that the quality and nature of the replacement services remain reasonably comparable to the services originally offered. in your reservation.

Arrivals and departures

Arrival (check-in) and departure (check-out) times are specified in your confirmation. If you wish to arrive outside the times indicated in your Confirmation, please contact us directly to reconfirm your arrival time. If your arrival exceeds the normal hours or the scheduled time of arrival, and this without prior agreement with us, we have the right to cancel your reservation for the entire stay and to require the payment of the stipulated cancellation penalties. in your confirmation.

Modification and Cancellation

The procedures for modifying or canceling Reservations by You are indicated in the "Cancellation Conditions" section of the Confirmation sent to you by e-mail.

If you cancel Your Reservation after the cancellation deadline ('Deadline'), all cancellation penalties specified on Your Confirmation, including, if applicable, any additional products or services forming part of the Reservation, will have to be paid.

Failure to show on the scheduled day of arrival is deemed to be a complete cancellation of Your Booking for the entire stay and We are therefore under no obligation to ensure that the temporary accommodation selected remains available.

If you modify Your Reservation, the number of occupants, the dates or the type of room ('Modification') the rates are subject to change. If You request a Change and We are unable to accommodate it, Your Booking may be cancelled. If the cancellation takes place before the deadline specified on Your Confirmation it may be subject to the late cancellation penalties specified on the Confirmation.


The amount of the Reservation to be paid is indicated in Your Confirmation. This amount will be debited from Your credit card account or Paypal account following the sending of Your Confirmation. The order will be automatically canceled if Your credit card is refused by the bank or in the event of lack of funds in Your account.

Payment for any remaining balance, other goods, products or services consumed during Your stay with Us must be settled by You in full prior to Your departure. If you were to leave Our establishment without paying Your balance, We remain entitled to debit the bank card You submitted at the time of Booking for any unpaid balance.

PLEASE NOTE – your credit card details are processed in accordance with PCI-DSS security standards in order to guarantee Your Reservation. Beyond the Cancellation Deadline, We reserve the right to pre-authorise, or even debit, the value of the cancellation penalties from your credit card. Similarly, if a deposit is due from a certain date, We reserve the right to pre-authorise, or even debit, your bank card for the amount of the deposit on its due date. When it is simply a pre-authorization, no amount is debited from your account but the credit available on your bank card may be reduced by an amount equal to the value of the cancellation penalties or the amount of the deposit in question.


We do our best to describe the type of accommodation offered, the location of Our establishment, its level of comfort and its main characteristics, its certification and tourist classification in accordance with the regulations in force, but We are not able to tell You ensure that Our services meet Your expectations in any way whatsoever. If You have any questions regarding the specific accommodation conditions and services offered by Our establishment, We invite You to contact Us directly BEFORE the Cancellation Deadline and We will do Our best to answer them.

We shall not be liable to You for the non-performance of any of the obligations incumbent on Us hereunder, which would not be Our fault (fraud, misrepresentation, etc.), or which would be consecutive to the occurrence of a case of force majeure. In any event, Our liability shall not exceed the amount paid by You and collected by Us for Your Booking.

We endeavor to exercise all care and diligence reasonably necessary for the proper performance of Our obligations. We shall not be liable for any consequential damages (including loss of profit, loss of revenue, loss of money, loss of time, missed opportunities, or any other wrong or damage not directly caused by Us ) or that We could not reasonably foresee.

You are liable for any damage, loss or harm suffered by Our establishment as a result of fault (acts or omissions) or negligence on Your part. In this case, You agree to pay Us directly any amount reasonably necessary to repair such damages caused by You. We reserve the right to cancel Your Reservation immediately and without refund, in the event that Your behavior during the stay ceases to be reasonable and/or results in serious complaints from the staff of the establishment or from other customers of the establishment.

Protection of personal data

It is reminded that the personal data concerning You are necessary for the processing of Your Reservations. This information is recorded in Our system and transmitted to Our Service Providers who handle the processing of Your Reservation. You have a right of permanent access, rectification and opposition with regard to information concerning You. To exercise this right, You must send Us a letter to the address indicated on Your Confirmation.

The transmission of Your data to Our service providers is intended for the sole purpose of allowing Us and our Service Providers to process Your Reservation. If necessary, Our company and Our Service Providers may transmit your data within their group, in all the countries where they may operate.

One of these service providers is eviivo Limited (registered under number 5002392 and whose registered office is at 154 Pentonville Road, London, N1 9JE) which may be called upon to process Your data in its call center in Tunisia. The following safeguards have been taken by Us and by eviivo Limited to ensure a sufficient level of protection for Your personal data: (i) any entity or service provider required to process your data outside the European Union offers a level of adequate protection by decision of the European Commission. (ii) Your personal data is used for the sole purpose of processing Your Booking.

By placing a reservation on Our Site you consent to the processing of your personal data as described in the clauses set out above, including their transmission to our service providers.

eviivo limited (whose registered office is at 154 Pentonville Road, London, N1 9JE Registered under number 05002392) ("eviivo") technically operates the Site where you have booked your stay. You agree that eviivo is not a party to the booking contract between You and the Establishment (the 'Contract'). eviivo has no control over the type and quality of the Establishment, nor the quality of its services, nor the reliability of the information presented by the Establishment on this Site. eviivo shall in no event be liable for any act or omission, or any consequential damages (including loss of profit, loss of revenue, loss of money, loss of time, missed opportunities), or any other wrong or damage which is not directly caused by Us or which We could not reasonably foresee. Nothing in this clause shall exclude or limit eviivo's liability for fraud or for death or serious personal injury caused by eviivo's negligence.

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